We strive to provide our customers with a great shopping experience and we offer a free returns policy.
LOCAL RETURNS
Please follow these steps to create a return:
You must contact us within 7 days of delivery before returning your items back by sending and email to info@fashion-collector.com. Our team will contact you to arrange a return pick up. We will not accept any returns if we did not receive prior notification;
Items must have all Fashion-Collector tags and labels still attached together with any dust bags and/or authenticity cards included in the original order(if any);
Items must be not soiled, damaged or altered.
REFUNDS
We shall refund within 10days(local customers) after your return was picked up by our courier. Full cost of the item except the original shipping cost will be refunded. The refund will be issued to the card/account used to purchase an item. Payment through Credit Card or PayNow will not be refunded through Cash in any circumstances.
FINAL SALE ITEMS
Items that are marked as a Final Sale are excluded from our Returns & Refunds policies. Final sale items cannot be returned, refunded or cancelled.